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Airport Duty Manager - Liverpool Airport
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Working for one of leading security companies in aviation, we are currently recruiting for a Airport Duty Manager based at Liverpool John Lennon Airport.
PLEASE NOTE CANDIDATES MUST HAVE PREVIOUS AIRPORT EXPERIENCE FOR THIS ROLE.
Job Overview:
1.1 - To lead a team of security agents to deliver a safe, secure, compliant and efficient security function at LJLA. To be delivered in accordance with DfT Directives and internal security procedures, to ensure the operational needs of the business are met and delivered to the standards as outlined within the agreed SLA.
1.2 - To promote a customer focused service continually striving to improve performance by monitoring and coaching members of the team, identifying areas of improvement and/or development and proactively implementing any agreed action plans.
2. Principal Accountabilities
2.1 - To manage and supervise a team of security agents ensuring compliance with and adherence to DfT Directives and internal SOP’s.
2.2 - To monitor performance of team members and take immediate action in the even of non compliance.
2.3 - Identify areas for improvement and/or development both for individuals and the team collectively, proposing and implementing appropriate/agreed rectification action.
2.4 - To manage and assume responsibility for staff deployment into specific tasks/areas. Identify variances in the required reource plan and take reasonable steps to deal with any short fall.
2.5 - Provide regular operational briefs for staff to ensure they are fully aware of any changes to regulatory and/or standard operational procedures/requirements.
2.6 - Assume Responsiblility for absence management to include conducting the appropriate "return to work" interviews. Identifying and escalating trends internally.
Conduct investigations and following the company disciplinary process as required.
2.7 - To positively and proactively promote company customer service standards assuming first line responsibility for all customer service issues and the handling of complaints.
2.8 - To assume responsibility for passenger flow immediately prior to and during the security screening process(s).
2.9 - To respond to and manage exceptions to standard working practices. To include; but not limited to; responding to threats, incidents and/or occurrences.
2.10 - Reporting and escalating incidents and/or occurrences in accordance with company procedures.
2.11 - To liase with colleagues within LJLA regarding repairs. maintenance and service issues.
2.12 - Where appropriate, deputise for the Station Manager.
2.13 - Whilst at work the post holder will be expected to comply with the employees responsibilities as outlined in sections 7 & 8 of the Health and Safety at Work Act 1974, The post holder shall take reasonable care of the health and safety of him/herself and all other persons who may be affected by his/her acts or omissions at work.
2.14 - The post holder will not intentionally or recklessly interfere with or misuse anything provided in the interest of health and safety.
2.15 - Any other ad-hoc duties which may occur and are considered to be within the post holders capabilities to ensure business continuity.
£9.00 - £10.00 per hour.
If you are interested in this role and you are legible to work and live in the UK then send your CV in confidence to our designated recruitment team today!!
We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Business Regulations 2003.
Contact us now on: 0845 521 8650
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